Quest: Your Customer Service Recruitment Partner
Welcome to Quest, London's leading customer service recruitment agency. We specialise in matching top talent with premier organisations, ensuring seamless customer experiences across diverse industries.
About Us
At Quest, we are passionate about connecting talented individuals with rewarding customer service roles. As a London-based recruitment agency, we leverage our deep industry expertise to identify and nurture the best candidates, ensuring seamless matches with leading organisations.
With a proven track record spanning over a decade, our dedicated team is committed to delivering exceptional recruitment solutions tailored to each client's unique needs. We take pride in our collaborative approach, working closely with both employers and job seekers to build lasting, mutually beneficial partnerships.
Our Mission
- To be the premier customer service recruitment partner in London, connecting top talent with leading organisations.
- To transform the hiring experience for both employers and candidates, ensuring seamless matches and exceptional long-term outcomes.
- To elevate the customer service industry by sourcing and nurturing the most skilled, passionate, and customer-centric professionals.
Our Values
Integrity
We are committed to honesty, fairness, and ethical conduct in all our business dealings.
Excellence
We strive for the highest standards of professionalism and quality in our recruitment services.
Collaboration
We believe in building strong partnerships with our clients and candidates to achieve mutual success.
Innovation
We constantly explore new ways to enhance the recruitment experience and stay ahead of industry trends.
Our History
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Founded in 2010
Quest was established in London by a team of experienced recruitment professionals with a vision to revolutionise customer service hiring.
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Rapid Growth
Over the past decade, Quest has grown to become a leading recruitment agency, expanding our reach and expertise across diverse industries.
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Industry Accolades
Our commitment to excellence has earned us numerous industry awards and recognition, solidifying our reputation as trusted customer service recruitment partners.
Our Approach
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Understand
Deeply comprehend client needs and candidate aspirations.
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Engage
Actively connect with the best-fit talent pool.
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Match
Facilitate seamless, mutually beneficial placements.
Our approach to customer service recruitment is rooted in a thorough understanding of both client requirements and candidate motivations. We strategically engage with top talent, leveraging our industry expertise to make impactful connections and facilitate placements that empower our clients and fulfil the aspirations of our candidates.
Our Services
Permanent Recruitment
We specialise in sourcing and placing top-tier customer service professionals in permanent roles, ensuring a seamless cultural fit and long-term success.
Temporary Recruitment
Our temporary staffing solutions cover short-term and seasonal needs, providing flexible and reliable customer service support when you need it most.
Contract Recruitment
For project-based or fixed-term customer service roles, we identify and deliver skilled professionals to meet your specific business requirements.
Headhunting
Our proactive headhunting service taps into exclusive talent pools to uncover the most exceptional customer service leaders and specialists.
Permanent Recruitment
Our permanent recruitment solutions connect you with top-tier customer service professionals who are the perfect long-term fit for your organisation. We meticulously screen and assess each candidate to ensure seamless cultural integration and sustained success.
Benefit from our extensive talent network, industry expertise, and robust screening processes to build a world-class customer service team that will drive your business forward.
Temporary Recruitment
When you have short-term or seasonal customer service needs, our temporary staffing solutions provide the flexible, reliable support you require. Our extensive talent pool ensures we can rapidly deploy skilled professionals to seamlessly integrate with your team and elevate the customer experience.
Leverage our expertise in temporary recruitment to scale your customer service operations, fill sudden gaps, and maintain consistently high service standards - without the burden of long-term commitments.
Contract Recruitment
For project-based or fixed-term customer service roles, our contract recruitment experts identify and deliver highly skilled professionals to seamlessly meet your specific business needs. Leverage our extensive talent network and robust screening processes to build a flexible, high-performing customer service team.
Whether you require specialized expertise for a short-term initiative or need to quickly scale up your operations, our contract recruitment solutions provide the agility and reliability you need to drive success.
Headhunting
Our proactive headhunting service taps into exclusive talent pools to uncover the most exceptional customer service leaders and specialists. We utilise advanced search techniques and industry connections to identify top-performing individuals, even those not actively seeking new opportunities.
By leveraging our deep market insights and extensive network, we can discretely approach and engage with the most coveted customer service professionals. This allows us to build a pipeline of passive candidates who possess the exact skills, experience, and cultural fit your business requires.
Employer Branding
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Define Your Brand
Clearly articulate your company's unique identity, values, and employee experience to attract the right talent.
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Showcase Your Culture
Leverage visual content and employee testimonials to bring your vibrant, collaborative culture to life.
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Amplify Online Presence
Optimise your digital platforms and social media to showcase your employer brand and engage with top candidates.
Candidate Sourcing
Proactive Search
We actively scour our extensive network and industry connections to uncover the most skilled and qualified customer service professionals, even those not actively seeking new opportunities.
Robust Talent Pool
Our comprehensive talent database contains a wealth of pre-screened, customer service-oriented candidates with diverse backgrounds and expertise, ready to be matched to your specific needs.
Exclusive Talent Access
Through our advanced headhunting techniques and industry partnerships, we gain exclusive access to top-tier customer service talent, giving you a competitive advantage in securing the best candidates.
Candidate Screening
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Application Review
Thoroughly assess CVs and cover letters to identify top-tier candidates.
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Telephone Screening
Conduct initial interviews to evaluate skills, experience and cultural fit.
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Skills Assessment
Administer role-specific tests to objectively measure candidates' abilities.
Our robust candidate screening process ensures we only present you with the most qualified and suitable customer service professionals. From in-depth application reviews to skills-based assessments, we leave no stone unturned in identifying the perfect match for your organisation.
Candidate Assessment
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Competency Evaluation
We conduct in-depth assessments to objectively evaluate candidates' customer service skills, problem-solving abilities, and capacity to deliver exceptional experiences.
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Role-Specific Simulations
Candidates participate in immersive simulations that replicate real-world customer service scenarios, allowing us to assess their technical proficiency and adaptability.
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Emotional Intelligence Test
Our assessments measure candidates' emotional intelligence, empathy, and interpersonal skills - crucial attributes for delivering outstanding customer service.
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Culture Fit Analysis
We closely analyse how candidates' values, personality, and working style align with your organisation's unique culture to ensure long-term success.
Candidate Selection
Rigorous Evaluation Process
Our candidate selection process goes beyond surface-level factors. We conduct in-depth assessments to ensure each individual possesses the technical skills, soft skills, and cultural alignment to thrive in your organisation.
Tailored Recommendations
Drawing on our expertise, we provide you with a shortlist of the most qualified and well-suited candidates. Our personalised recommendations empower you to make informed hiring decisions that drive long-term success.
Continuous Collaboration
Throughout the selection process, we maintain open communication and collaborate closely with you. This allows us to gather valuable insights, refine our approach, and identify the ideal candidate who fits your unique business needs.
Onboarding Support
Our onboarding support ensures a seamless transition for your new customer service hires. We guide them through every step, from orientation to training, equipping them with the tools and knowledge to excel in their roles from day one.
By collaborating closely with your team, we create a bespoke onboarding program tailored to your company's unique processes, systems, and customer experience standards.
Client Testimonials
Nationwide PLC
"Quest's customer service recruitment expertise has been invaluable in helping us build a high-performing team. They truly understand our business needs and culture."
Barclays Bank
"The Quest team delivered exceptional customer service professionals who hit the ground running and exceeded our expectations. We highly recommend their services."
NHS Trust
"Quest's rigorous candidate screening and onboarding support enabled us to build a reliable, empathetic customer service team to improve patient experiences."
Hilton Hotels
"We've partnered with Quest for years to source top-tier customer service talent. Their industry expertise and proactive approach are unparalleled."
Candidate Testimonials
Emily, Customer Service Representative
"Working with Quest has been a game-changer. They truly understood my skills and aspirations, helping me find a role that is the perfect fit."
Michael, Contact Centre Team Leader
"The Quest team supported me every step of the way, from the initial interview to my successful onboarding. I couldn't be happier in my new role."
Samantha, Retail Customer Service Manager
"I was impressed by Quest's in-depth understanding of my skills and experience. Their expert guidance ensured I found the ideal customer service position."
Olivia, Healthcare Customer Service Advisor
"The Quest team worked tirelessly to match me with an opportunity that perfectly aligned with my passion for delivering exceptional customer care."
Our Clients
Our Sectors
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- Retail: We excel at sourcing top-tier customer service talent for leading high-street brands, online retailers, and ecommerce businesses.
- Hospitality: Our deep industry expertise enables us to identify exceptional customer service professionals for hotels, restaurants, and leisure providers.
- Contact Centres: We recruit skilled and adaptable customer service agents, team leaders, and managers to drive performance in inbound and outbound call centres.
- Financial Services: From banking to insurance, we provide access to a pool of customer-centric talent who can deliver outstanding service to your clients.
- Healthcare: We source compassionate and knowledgeable customer service professionals to enhance the patient experience in NHS Trusts and private healthcare organisations.
Retail
At Quest, we excel at sourcing top-tier customer service talent for leading high-street brands, online retailers, and ecommerce businesses. Our deep understanding of the retail sector allows us to identify professionals who can deliver exceptional shopping experiences.
From sales associates and customer service representatives to team leaders and managers, we have access to a vast pool of skilled and adaptable candidates who can thrive in fast-paced, customer-centric retail environments.
Hospitality
Our expertise in the hospitality sector enables us to identify exceptional customer service professionals who can deliver unforgettable experiences for hotel guests, restaurant patrons, and leisure travellers. From front desk receptionists to concierge staff, we source skilled individuals who embody the warmth and attentiveness that define remarkable hospitality.
Whether you operate a luxury resort, boutique hotel, or bustling city-centre establishment, our hospitality recruitment specialists can help you build a customer-focused team that exceeds your guests' expectations and elevates your brand's reputation.
Contact Centres
At Quest, we recruit skilled and adaptable customer service agents, team leaders, and managers to drive performance in inbound and outbound contact centres. Our expertise spans the full spectrum of contact centre roles, from frontline advisors to technical support specialists.
Whether you operate a large-scale national contact centre or an intimate local helpdesk, we can connect you with the top talent who will deliver exceptional customer experiences, increase first-call resolution, and boost overall operational efficiency.
Financial Services
Our financial services recruitment expertise enables us to connect you with customer service professionals who can deliver exceptional experiences for your clients. From banks and insurance providers to investment firms, we source skilled advisors and agents to enhance your customer relationships.
Whether you require frontline customer service staff, back-office support, or specialist technical support, our extensive talent pool includes individuals with deep industry knowledge and a passion for exceeding client expectations.
Healthcare
At Quest, we source compassionate and knowledgeable customer service professionals to enhance the patient experience in NHS Trusts and private healthcare organisations. Our deep understanding of the healthcare sector allows us to identify individuals who can navigate complex inquiries with empathy and expertise.
From reception staff and patient coordinators to call centre agents and specialist advisors, we have access to a diverse talent pool of customer-centric healthcare professionals. We ensure they are equipped to handle sensitive patient queries, provide accurate information, and deliver the highest standards of care.
Our Team
At Quest, our team of recruitment experts is the driving force behind our success. We are a diverse group of passionate professionals dedicated to connecting exceptional customer service talent with leading organisations across the UK.
Meet the Directors
Sarah Williams, Managing Director
With over 15 years of recruitment experience, Sarah brings a wealth of industry knowledge and a passion for building strong client relationships. She is dedicated to delivering exceptional talent solutions.
David Lee, Operations Director
David oversees the day-to-day operations of Quest, ensuring efficient processes and a seamless client experience. His analytical approach and focus on continuous improvement drive Quest's success.
Samantha Patel, Commercial Director
Samantha is responsible for developing Quest's commercial strategy and expanding its client base. With her keen business acumen and entrepreneurial spirit, she spearheads the company's growth and market presence.
Meet the Consultants
James Mackenzie, Senior Consultant
James is a seasoned recruitment specialist with over a decade of experience in the customer service sector. His in-depth industry knowledge and client-centric approach make him an invaluable asset to the Quest team.
Olivia Sharma, Lead Consultant
Olivia's exceptional talent for identifying top-performing customer service professionals has made her a trusted advisor to many of Quest's clients. Her unwavering commitment to delivering exceptional results sets her apart.
John Patel, Consultant
John's deep understanding of the evolving customer service landscape enables him to source the most skilled and adaptable candidates for our clients. His personable approach and attention to detail ensure a seamless recruitment experience.
Emily Watkins, Consultant
Emily's passion for the customer service industry drives her to go above and beyond in her quest to connect exceptional talent with leading organisations. Her keen eye for potential and collaborative spirit make her a valued member of the team.
Careers at Quest
Join our passionate team of recruitment experts and help drive the success of leading organisations across the UK. At Quest, we offer exciting career opportunities for ambitious individuals looking to thrive in a dynamic, fast-paced environment.
Explore our open positions and discover how you can leverage your customer service expertise to make a real impact. Grow your career alongside a talented group of professionals committed to excellence and innovation.
Join Our Team
Embark on an exciting journey with Quest, the leading customer service recruitment specialists in the UK. Join our dynamic team of recruitment experts and help shape the future of top organisations across the country.
Unleash your passion for talent acquisition, leverage your customer service expertise, and make a tangible impact on the lives of candidates and clients alike. Together, let's redefine the art of exceptional recruitment.